IP Address Collection

When you submit a request through our support contact form, we automatically collect your IP address. This information is used solely for the following purposes:

  • Security and fraud prevention – to detect and prevent abuse, spam, or unauthorized activity submitted through our form
  • Technical diagnostics – to help troubleshoot issues related to your submission
  • Legal compliance – to comply with applicable laws or respond to lawful requests from authorities

Data retention: IP addresses collected through the support form are retained for 12 months and then permanently deleted. No third-party sharing: We do not sell or share your IP address with third parties, except as required by law or to protect the rights and safety of our users.

Children's Privacy: Our support form is not intended for use by children under the age of 13. We do not knowingly collect personal information, including IP addresses, from children under 13.

California Residents (CCPA/CPRA): If you are a California resident, you have the right to know what personal data we have collected about you, request deletion of your personal data, and opt out of the sale or sharing of your personal data. We do not sell or share your IP address with third parties for commercial purposes. To submit a verified request, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will respond within 45 days.

Other State Privacy Rights: Depending on the state in which you reside, you may have additional rights regarding your personal data, including the right to access, delete, or correct information we hold about you. To submit a request, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

By submitting a support request, you acknowledge that your IP address will be collected and processed as described above. If you have questions about this practice, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

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SMS / Text Messaging

When you communicate with us via SMS or text message, we may collect:

  • Your phone number – to send and receive messages with you
  • Message content – the text of messages you send us
  • Timestamps – the date and time messages are sent or received
  • Carrier information – your mobile carrier, which may be provided automatically

How we use this information: Your phone number and message content are used only to respond to your inquiry, provide support, or send notifications you have opted into. We do not use your phone number for marketing purposes without your explicit written consent.

Consent and TCPA Compliance: By providing your phone number and submitting a support request, you consent to receiving SMS communications related to your inquiry. We do not send automated marketing texts without your separate, explicit written consent. Consent to receive texts is not a condition of purchasing or using our product.

Opting out: You may opt out of text communications at any time by replying STOP to any message. After opting out, we will only retain your number to honor your opt-out preference. For help, reply HELP at any time.

Third-party messaging providers: We may use a third-party SMS platform to deliver messages. That provider may process your phone number and message metadata in order to transmit communications on our behalf. They are contractually prohibited from using this data for any other purpose.

Data retention: Message records are retained for [X days/months] and then permanently deleted.

Children's Privacy: Our SMS support service is not intended for use by children under the age of 13. We do not knowingly collect personal information, including phone numbers, from children under 13.

California Residents (CCPA/CPRA): If you are a California resident, you have the right to know what personal data we have collected about you, request deletion of your personal data, and opt out of the sale or sharing of your personal data. We do not sell or share your phone number or message content with third parties for commercial purposes. To submit a verified request, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will respond within 45 days.

Other State Privacy Rights: Depending on the state in which you reside, you may have additional rights regarding your personal data, including the right to access, delete, or correct information we hold about you. To submit a request, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

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Account Creation

When you create an account to use Attendant Solutions, we collect the information necessary to set up and manage your account. This may include:

  • Name – to identify you within the platform
  • Email address – for login, account notifications, and support communications
  • Password – stored in encrypted form; we never store your password in plain text
  • Billing information – if applicable, collected and processed securely through our payment provider
  • Account preferences and settings – configuration choices you make within the product
  • IP address at registration – logged for security purposes

How we use this information: Account data is used to provide you access to [Product Name], personalize your experience, communicate important product updates, and maintain the security of your account.

Account sharing: Your account credentials are personal to you and should not be shared. You are responsible for activity that occurs under your account.

Data retention: Your account data is retained for as long as your account remains active. If you close your account, we will delete or anonymize your personal data within 90 days except where retention is required by law.

Your rights: Depending on your location, you may have the right to access, correct, export, or delete the personal data associated with your account. To exercise these rights, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Children's Privacy (COPPA): Attendant Solutions is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has created an account or provided us with personal information, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will promptly delete that information. If we discover that a child under 13 has created an account, we will terminate that account and delete all associated data immediately.

California Residents (CCPA/CPRA): If you are a California resident, you have the right to know what personal data we have collected about you, request deletion of your personal data, request correction of inaccurate personal data, and opt out of the sale or sharing of your personal data. We do not sell or share your personal data with third parties for commercial purposes. To submit a verified request, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will respond within 45 days.

Other State Privacy Rights: Depending on the state in which you reside, you may have additional rights regarding your personal data, including the right to access, delete, or correct information we hold about you. To submit a request, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. By creating an account, you confirm that you are at least 13 years of age and agree to the collection and use of your information as described above. If you have questions about this practice, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..